Comments on: Headshot Depot – My Latest Experience

By: txactor

txactor — Fri, 28 Jan 2011 02:12:14 +0000

Well after all the bad reports that came in after I wrote about Headshot Depot a couple of years ago, I decided to check up on them again. Now it looks like their site is no longer active.

Sorry for those of you who had bad experiences with their service. Apparently I was one of the lucky ones who got what I paid for.

All I can say is be slow to spend your money on services like Headshot Depot or any other similar vendor. Take time to Google search any prospective service you’re thinking of using. If things look okay, I suggest making a minimal order unless you personally know actors who have had a good experience with the company you choose to do your reproductions.

The good news, to a certain extent, is that with more and more casting going online, the need for hundreds of copies of headshots is fading fast. Of course you still need hard copies for auditions, soliciting agents, etc.

But my agent now only keeps a few copies of my headshots. Instead, she insists that all actors make sure they have their most recent headshots and updated resumes uploaded to sites like Actors Access, Now Casting, Casting Networks and SAG’s iActor site.

The times, they are a’changin.

Happy Auditions, everyone.

By: Kendel

Kendel — Mon, 20 Dec 2010 07:02:11 +0000

I ordered headshots from Headshot Depot and a year later is still waiting for them. I contacted the BBB and the New York attorney general but never recieved my headshots or a refund. Do NOT order from them! Just check the BBB website and you can see all the complaints against them.

By: Eljay

Eljay — Wed, 28 Jul 2010 21:13:17 +0000

This is the absoulute worst experience I’ve ever had dealing with ordering headshots. I placed my order 6 weeks ago and still have not received my headshots and business cards. I’m filing a police report with the local police department and will be pursing leagal action.

By: Steve

Steve — Tue, 27 Jul 2010 19:46:51 +0000

I’ve had incredible problems with Headshot Depot as well. I’ve orderd from them once before. At that time, it was a hastle to get my headshots, but they actually did come. This time, I placed the order, was told they would be shipped, and here I am four months later with no headshots. I have called every day since and have never gotten a live person. I leave a message every time and have never been called back. I have to imagine they are ignoring my calls at this point. They would not give me the UPS tracking code, despite several attempts to find it out, they will not give me a refund. I’ve filed a complaint with the better business beureu, but Headshot Depot seems to have ignored them as well, since the case hasn’t progressed any furthur. I will never use headshot depot again, and will try to steer everyone I know clear of them as well

By: Sara

Sara — Fri, 28 May 2010 15:01:29 +0000

I had the same problem as Patti. I used headshot depot back in 2007 and I was VERY happy. Everthing was done quickly and professionally and the product was good quality. So, I did not think twice when I needed prints. I pleaced my order in April, and after dealing with Doug on retoches for the proofs, the payment was executed on 4/26. Well I still do not have my pictures. I actually spoke to Doug once and he said they were “lost” and would be reprinted and resent. He told me he would call back with a tracking number. That was the last I heard from them. After many vm messages and email messages, I have now opened a dispute thru paypal. GRRR. I am also concerned because if they really were sent to the wrong address, a stranger has my son’s headshots and possibly info that can be traced back to us….

DO NOT USE HEADSHOT DEPOT unless you are feeling lucky, I guess….

By: Deliberately Bad Headshots – Part 2 - Actors Headshots

Deliberately Bad Headshots – Part 2 - Actors Headshots — Thu, 01 Apr 2010 17:41:09 +0000

[...] Headshot Depot – My Latest Experience txactor.com) [...]

By: txactor

txactor — Wed, 03 Feb 2010 13:13:10 +0000

Patti,

I’m sorry you’ve had a bad experience with Headshot Depot. Thanks for posting. I guess I’ve just been lucky with them. My latest experience gave me some pause, as the communication wasn’t the best, but I did receive my order in a timely manner. If you have time, please post your experience with an alternative online company when you get your new reproductions.

By: patti

patti — Wed, 03 Feb 2010 12:10:36 +0000

I’m so glad that the owner of Headshot Depot could find the time in his busy schedule to give you good customer service, seeing as how you actually received your headshots and all. I ordered mine over a month ago, and still have not received them. To get in touch with their company, I call every hour, every day, because if I just left a message, I am NEVER called back. And I have never spoken with the owner, despite numerous promises that he would call me to “work out a way to keep me as a cutomer.” Like some of your other readers, even after requesting it, I was never given a UPS tracking number. Supposedly, this is the second time my headshots were sent, because the first ones were “lost by UPS.” The second time, the company did not think to rush the order, or offer me any compensation for my trouble. And I still have not received anything.

I went with Headshot Depot to save money, and I simply was screwed. I’m wasting money now, going to Staples, and getting cheap printouts just to last me until my phantom order arrives. You can bet that I will be coughing up the money and using Reproductions in the future. At least they care about their reputation and customers.